Product
An assistant that never
leaves a customer waiting.
It brings WhatsApp, Instagram, web chat and email into a single inbox. It reads the organisation's own catalogue, pricing and stock data, gives the correct answer, and completes the sale where appropriate.
Account data is only opened after verification and for a single turn; it is never written to the vector store.
Four channels · one inbox · one source of truth
Messages arriving via ManyChat
DM and comment replies
Web Chat
Widget embedded in your site
Automated replies from the support inbox
Capabilities
Not a bot that replies,
an agent that completes the process.
What sets Synaptix apart is that it runs on the organisation's real data: it does not guess price, stock or order status — it reads them from the source.
Live data sources
Product, service and page data is pulled from the organisation's own service on a schedule and written to the vector store. The assistant answers with current price and stock information and returns a link to the relevant page. Only changed records are reprocessed.
Sales advisor mode
When a catalogue is connected, the assistant becomes a sales advisor: it assembles a set within budget, shows product cards and adds them to the basket from inside the conversation. The language model does not do the arithmetic — the model decides what to recommend, the system decides the amount.
In-chat identity verification
Customers can ask about their own order, shipment or loyalty points — but only after verification. Account data is never written to the vector store: it is fetched on demand, used for a single turn and discarded.
Integrations
Zoho CRM and Ticimax ship as built-in integrations. Adding a new one means adding a definition record rather than building screens — the interface is generated from the definition.
Multi-tenancy and security
Every query and every change is scoped to an organisation identity, and isolation is enforced on the server rather than the client. Credentials are stored encrypted and service responses never return raw secrets.
Setup wizard
An administrator connects their site in five steps. When page context is enabled, the widget reads only the permitted fields — there is no "send everything" code path.
Architecture
The journey of a message
Whichever channel it arrives from, every message passes through the same pipeline. Side effects never bring down the main flow.
01 · Ingress
Channel adapters
Webhook, socket, mailbox. All become a single command.
02 · Gate
Identity and context
If verification is required, the flow stops here. Page and customer context is added at this point.
03 · Response
RAG service
Vector search and language model. Product and price from the source, account data on demand.
04 · Aftermath
Side effects
CRM sync, agent assignment, basket events. Queued, never blocking the request.
Who it is for
If you answer the same
question hundreds of times a day.
E-commerce
Stock, price, shipping and return questions; product recommendations and basket actions in chat.
Appointment-based services
Availability queries, booking and reminder flows.
Food and delivery
Order status, courier tracking and support requests in one channel.
B2B sales
Qualifying inbound demand and passing it straight into the CRM.
See a demo built
on your own catalogue.
Let us connect your product data so you can evaluate what the assistant actually does with your own questions.